Terms and Conditions
branded items

branded items Terms and Conditions

These Terms and Conditions (“Terms”) apply to all orders for branded merchandise, including but not limited to apparel, corporate gifting, promotional items, and personalised goods (“Products”) supplied by Oren Five (Pty) Ltd t/a Envision Five, a private company registered in the Republic of South Africa, (“Oren Five”, “we”, “our”, or “us”). 

By placing an order and/or accepting a quotation or invoice, the customer (“you” or “Client”) agrees to be bound by these Terms.

1. Order Confirmation and Payment

  • 1.1. Full payment is required to confirm all orders.
  • 1.2. Once payment is received, the order will be processed.
  • 1.3. All payments are non-refundable in the event of cancellation, changes, or modifications by the Client.
  • 1.4. Please ensure that all details, including sizes, colours, and designs, are correct before confirming the order.

2. Customisation and Additional Charges

  • 2.1. The quotation provided includes only the items and services specifically listed.
  • 2.2. Any additions — including but not limited to extra design hours, additional kilometres for delivery, alternate branding elements, changes post-approval, or special requests — will be invoiced separately and must be settled before release or completion.
  • 2.3. Oren Five is not responsible for errors arising from incorrect specifications supplied by the Client.

3. Returns and Refunds

  • 3.1. Due to the nature of customised and personalised goods, no returns, exchanges, or refunds will be accepted unless the product is defective due to an error on our part.
  • 3.2. Any claims for defects or discrepancies must be reported in writing within 3 business days of delivery.
  • 3.3. Oren Five reserves the right to inspect any alleged defects and determine eligibility for rectification or replacement.

4. Delivery

  • 4.1. Delivery dates are estimates and not guaranteed unless otherwise stated in writing.
  • 4.2. Risk of loss or damage passes to the Client upon delivery.
  • 4.3. Additional delivery charges may apply for extended travel or special delivery requirements.

5. Intellectual Property

  • 5.1. All designs, artwork, and brand content created by Oren Five remain the intellectual property of Oren Five unless otherwise agreed in writing.
  • 5.2. The Client warrants that any logos, designs, or content supplied do not infringe on third-party rights and indemnifies Oren Five from any related claims.

6. Limitation of Liability

  • 6.1. Oren Five will not be liable for any indirect, consequential, or incidental damages arising from the use of or inability to use the Products.
  • 6.2. Liability is limited to the amount paid by the Client for the specific order in dispute.

7. Governing Law

  • 7.1. These Terms are governed by the laws of the Republic of South Africa.
  • 7.2. Any disputes shall be subject to the exclusive jurisdiction of the courts of South Africa.

8. General

  • 8.1. Oren Five reserves the right to update these Terms at any time. The latest version will be made available upon request.
  • 8.2. By accepting an invoice or quotation, or making payment, the Client agrees to be bound by the above Terms and Conditions.
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